FAQs

1.  What is an indicative cost for building a website through the CWU?

If there are no specifications documents, designs, project requirements or technical briefs, we have no basis to provide an estimate. It's a bit like asking “I would like to buy a car, how much?” We work with you to collect the requirements, define the scope of the project, develop the wireframes and write the technical brief. We design the site based on the approved wireframes and serve as project producers, all of which we do for free. It is only once there are approved designs and technical brief that we can quote for development. During this stage we can also help you assess the build against time and budget considerations to ensure you get what you need for the time and budget. Also, should you wish to tender the build to agencies, we can recommend good digital agencies and assist in the tender process, as well as serve as the technical liaison with your selected agency (we do that for free as well). Our only cost is the actual development should you proceed with the CWU.

2.  What is the process of building a website?

  • Client has a meeting with the CWU to discuss requirements and draft up initial wireframes.
  • CWU schedules in the project for development, subject to receiving timely information and sign off from client during next stages.
  • CWU creates concept designs requiring final sign off from client (may require up to 2 rounds of changes).
  • CWU writes the technical brief requiring final sign off from the client (may require up to 2 rounds of changes).
  • CWU issues the client with a project estimate requiring final sign off from the client. 
  • CWU develops the website.
  • CWU tests the website and creates a customised user manual.
  • CWU conducts a training session for the client.
  • CWU issues the client with an invoice.
  • Client populates the site with content and uses this as a period of user acceptance testing. The CWU fixes any bugs that come up, as well as answers any questions the client might have.
  • Client lets the CWU know when they are ready to go live.
  • CWU pushes the site live.
  • CWU issues the client with a project sign off form.

3. What is an indicative timeline for building a website?

Without knowing what needs to be built, we cannot provide exact timings. In the majority of cases it mostly depends on how quickly the client can provide information and approve each stage of the project process. To ensure your site is built as quickly as possible, be prepared by having your content ready to populate your new site, as well ensuring your team/unit/department signs off on stages in a timely fashion. If all runs smoothly, a standard website can take approximately 4 weeks from the initial meeting, to the CWU handing over the site to the client. Please notify the CWU as early as possible if you wish to have a new website, as our development schedule gets booked out very quickly.

4.  What support do you offer once the site is delivered?

  • We assign a producer on the project who will be with you from the initial scope meeting through to post launch to offer support, answer questions and provide you with project updates.
  • We host the site and provide server and application support.
  • During the user acceptance testing phase, or, the time you and your nominated administrators are adding in the content (after we have trained you and provided a customised user manual), your team might notice a few bugs. Bugs are fixed for free. If after a time you would like to make additions or changes to the site that were not a part of the original signed brief (as in new functionality), we would look at those proposed changes then and try to find the most cost effective solution.

What we try to do is get the initial site up as quickly (and cheaply) as possible and suggest you set aside some funds for updates later in the year after you have had a chance to work with the site. This way the changes are informed and driven by your user experience.